Return Policy – MYECOFAV Returns & Refunds

Return policy information explains how MYECOFAV handles eligible returns, refunds, exchanges, and order-related concerns. We want customers to understand the process clearly, so please review the information below before requesting a return or refund.

Return Eligibility

Products may be eligible for return depending on their condition, type, and the circumstances of the request. Items should generally be returned in an unused and suitable condition, with original packaging and accessories where applicable.

Some products may not be eligible for return because of their nature, condition, hygiene requirements, or other applicable restrictions. Please contact MYECOFAV customer support before sending an item back so we can provide the appropriate instructions.

Requesting a Return

If you believe your order qualifies for a return, contact our customer support team with your order number and details about the reason for your request. Providing accurate information can help us review your request efficiently.

Do not send products back without receiving return instructions from our support team. Unapproved returns may not be processed correctly.

Refunds

Once an eligible returned item has been received and reviewed, we will determine whether the return meets the applicable requirements. If approved, the refund will be processed using the original payment method where possible.

The time required for a refund to appear in your account may depend on your payment provider or financial institution. Processing times can therefore vary.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact MYECOFAV customer support as soon as possible. Include your order number and relevant information so the issue can be reviewed.

Photographs or other details may be requested to help us assess the condition of the item and determine the appropriate resolution.

Important Information

Customers are responsible for providing accurate delivery and contact information when placing an order. Return shipping arrangements and costs may vary depending on the reason for the return and the applicable circumstances.

The return policy may be updated from time to time to reflect changes to our products, services, or business practices. The latest version published on this page will apply.

If you have questions about returns, refunds, or exchanges, please contact MYECOFAV customer support before taking further action.